Benidorm requires telephone companies to ensure connectivity after the end of 'roaming'
The City Council is available to companies to expedite any process or action
Benidorm City Council has required the three companies that own telephone and data networks (Movistar, Vodafone and Orange) to take the necessary measures to ensure the connectivity of all users, national and foreign, because of the suppression of roaming scheduled for this Thursday, the 15th.
In a letter sent on June 2, the Councilor for New Technologies, Lourdes Caselles, transferred to companies "the effort we make from the City Council so that all the services that depend on us run perfectly duirng the periods of greatest occupation" , and asks them to put "the same commitment" to ensure "the quality of the connectivity service" that they provide "to their customers."
The head of New Technologies explained that "the end of roaming agreed by the European Parliament provides for a significant increase in the demand for data from tourists from the European Union, majority in Benidorm, who will want to remain connected during their holidays".
Caselles insists on his writing that, due to the proximity of the high season, "the improvements that have to be undertaken" these companies "must be addressed urgently, if they have not already done so", and makes available In order to expedite, as far as possible, the procedures or actions that depend on the City Council.
The Councilor has indicated that "in this matter we are working with the Visit Benidorm Foundation, as we are concerned that there may be problems of connectivity that reduce the degree of satisfaction of tourists during their stay in the city and that, consequently , The image of the destination may be affected by this circumstance. "
Today, one of the companies to which this letter was sent, Orange has requested a meeting with the City Council to address this issue.